Privacy Policy

Last updated: January 16, 2026

Introduction

Welcome to UpMonkey. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted)
  • Account creation date

Service Usage Data

To provide our monitoring service, we collect:

  • URLs you choose to monitor
  • Response times and status codes from your endpoints
  • Uptime and downtime data
  • Notification preferences

Technical Information

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage patterns and interactions with our service

How We Use Your Information

We use your data to:

  • Provide and maintain our monitoring service
  • Send you alerts when your endpoints go down or come back up
  • Improve our service and develop new features
  • Communicate with you about your account and our service
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

  • Service Providers: We use third-party services (hosting, email delivery, payment processing) that may access your data to help us operate our service.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted password storage
  • Regular security audits
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your data for as long as your account is active or as needed to provide our service. Historical monitoring data is retained according to your subscription plan (7, 30, or 90 days).

When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or security purposes.

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Export: Download your monitoring data
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@upmonkey.net

Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use our service. You can control cookies through your browser settings, but disabling them may affect functionality.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of UpMonkey after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@upmonkey.net
Contact form: upmonkey.net/contact